🚀Congratulations on joining Rocket Now!🙌
This guide provides a 3-step process to smoothly accept your first order and begin operating your store on Rocket Now.
STEP 0. 💻Utilize the Rocket Now Merchant Portal
You can connect to the Rocket Now Merchant Portal via your smartphone or PC to manage your store's operational status.
Please refer to the Rocket Now Portal Manual for information on how to log in and use the portal.
STEP 1. ✅Prepare Your Store and Start Operations
1-1 📱Manage Your Tablet
- If your tablet is powered off, disconnected from the network, or if the volume is too low, you may miss customer orders.
- If you encounter any of these issues with your tablet, please refer to the Rocket Now Tablet Manual. If the issue is not resolved, contact the Support Center at 0120-555-452.
1-2 🕑Set Operating Hours
- Please confirm your operating hours for Rocket Now. You can check these settings on the tablet via the [Self-Service] > [Business hours / Days off] > [Manage business hours] menu. If there are any changes, please adjust the hours correctly.
- After setting the operating hours, tap [Change completed] at the bottom of the screen to save.
- To set regular closing days, touch the [Open] switch on the right side of the day you wish to designate as a closed day to turn it off.
- The [Manage Temporary days off] menu allows you to set closures for today, tomorrow, or a specific date within the next two weeks. For temporary closures lasting more than two weeks (e.g., due to store renovations), please contact the Support Center at 0120-555-452.
📌Important: Please set your operating hours accurately. Note that you will not be able to receive orders outside of the set operating hours.
1-3 📙Menu Editing and Addition
- Check the [Self Service] > [Edit ・ Add Menu] menu to ensure that the menu names, prices, and photos are correctly reflected.
- Menu editing and addition can be done either on the Rocket Now tablet or via the Rocket Now Merchant Portal using the merchant's smartphone.
📌Note: If there are discrepancies in your menu information immediately after launching the Rocket Now service, please contact the Support Center at 0120-555-452.
STEP 2. 🔔Receive Order and Start Cooking
2-1 📞Receive and Prepare for the Order
- When an order is received, the tablet will sound and announce, "Order from Rocket Now." Please tap [Accept Order] within 3 minutes. If the time limit is exceeded, the order will be automatically canceled, resulting in lost revenue.
- After tapping [Accept Order], set the preparation time. You can adjust the cooking time by tapping the "+" or "-" buttons next to the preparation time display.
2-2 🧑🍳Cook and Manage the Order
- Once the order is accepted, please begin preparing the meal. If cooking is likely to take longer than the estimated time, tap [Delay Prep] in the bottom right corner of the screen.
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If you are unable to fulfill an order for reasons such as being out of stock, tap [Cancel Order] to cancel it.
STEP 3. 💰Check Settlement
3-1 🧾Check Settlement Amount
- In the [Self-Service] > [Settlement] menu, you can view the settlement amount and the settlement period. The display will show your total sales and the amount after deducting fees.
- If you wish to manage the figures in Excel, you can download the data by accessing the Rocket Now Merchant Portal.
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For inquiries regarding settlement, please contact the Support Center at 0120-555-452.