๐ Introduction
Cancellations hurt both sales and customer loyalty ๐ข
If a customer leaves, it takes time to win them back. Follow this guide to Prevent cancellations and Respond like a pro! ๐
STEP 1. โ Prevent Cancellations First
A quick check before opening makes a huge difference.
1-1 ๐ Double-Check Operating Hours
Don't let customers order when you are closed.
Check the "Business Hours" menu before opening.
If you are taking an irregular day off, set it to "Temporary Closure" immediately.
1-2 ๐ฅ Update Menu in Real-Time
Avoid disappointing customers with out-of-stock items.
Mark items as "Sold Out" via [Menu Edit] as soon as ingredients run low.
Accurate availability builds trust! โจ
1-3 ๐ฑ Check Tablet Status
Don't miss the 3-minute order window!
Volume: Set to Max.
Location: Place where both hall and kitchen staff can see it.
Power: Keep it plugged in during business hours.
STEP 2. ๐จ If a Problem Occurs
Don't panic! Try these professional solutions.
2-1 ๐ Cooking Delayed?
Use the [Prep Delay] button. Giving customers an accurate wait time keeps them satisfied. ๐
2-2 ๐ โโ๏ธ Item Sold Out?
Suggest a "Substitute Item." Many customers will accept a similar dish instead of canceling.
๐ Note: If you cancel, mark the item "Sold Out" immediately.
2-3 ๐ Missed an Order?
Check your tablet volume and internet connection immediately to prevent it from happening again.
STEP 3. ๐ Need Help? Call Support
If the app glitches or you are unsure what to do, let us help.
๐ Rocket Now Partner Support Center
Phone: 0120-777-568
For: System troubles or general inquiries.
โจ Final Step: The "5-Second Check"
Prevent missing items right before the handover! ๐
โ Does the receipt match the food?
โ Are cutlery and sauces included?
โ Is the packaging leak-proof?
Sticking to the basics leads to perfect service. Rocket Now supports your success! ๐