๐ Introduction
Smooth order processing is the first step to customer satisfaction. This guide covers the basic steps: Acceptance โ Time Setting โ Cooking โ Handoff.
Step 1. ๐ Confirm & Accept New Orders
When you hear the "Rocket Now Order!" notification, check your tablet immediately.
Notification: The alert sounds and the "New Order" screen appears.
Check Details: Look at the right side of the screen to verify Customer Requests, Menu Items, and Total Price.
Step 2. โ Accept the Order (Golden Time: 3 Mins!)
Once checked, press "Accept" quickly to start cooking.
Green "Accept" Button: Accepts the order with the displayed "Estimated Prep Time."
Gray "Change Time" Button: Need more time? Press this to manually enter a new time, then accept.
โ ๏ธ Warning: Stick to the 3-minute limit! Orders auto-cancel if not accepted within 3 minutes. Even if it's busy, prioritize pressing the "Accept" button first!
Step 3. ๐ฉโ๐ณ Cooking & Management
he screen switches to "Order Management." Start cooking!
Order ID: A unique number for each order.
Useful Features:
๐งพ Receipt: Print for the kitchen or the customer. (Tip: We recommend putting a receipt in the bag for the customer.)
๐ Phone Icon: Call the driver or customer directly if issues arise.
โณ Running Late? (Prep Delay)
Unexpected delays happen.
If you need more time, press the [Prep Delay] button at the bottom right immediately.
It is better to update the time than to keep the customer waiting. Reliability builds a loyal customer base.
Step 4. ๐ต Handoff Complete!
Hand the food to the delivery partner (driver). The status will change to [Complete].
โ The "Last Check" Before Handoff
Mistakes happen during peak hours. Always match the Order ID with the driver. Check these three points:
โ Does the receipt match the food contents?
โ Are cutlery (spoons, chopsticks) and sauces included?
โ Is the packaging leak-proof?
Let's deliver delicious happiness with Rocket Now today! Thank you. ๐