Congratulations on your new start with Rocket Now!
🎉 To ensure a successful first day that drives sales growth, we've prepared an 'Essential Action Guide' you must review before opening.
Follow this guide to prepare perfectly and meet more customers!
💡STEP 1. Complete Business Preparation (Once before opening)
Before starting operations, check that your store information is accurately displayed online.
• 💻 Portal Login & Info Check
: Log in to the 'Rocket Now Manager Portal' and verify if the registered menu names, prices, photos, and settlement accounts are correct.
If modifications are needed or information differs, please contact the Support Center (0120-555-452) immediately.
💡STEP 2. Daily Pre-Open Essential Actions (Achieve 100% Order Acceptance!)
Many Rocket Now customers are waiting for your delicious food. Always set the following 3 things before opening every day so you don't miss any orders.
• 📱 Tablet Always ON & Adjusting volume
: To never miss an order alert, always keep the tablet connected to the charger and powered on during business hours. Also, make sure to set adeuqate the media volume so it can be heard well even in a busy kitchen.
• 🕒 Activate Business Hours (Go Online)
: Every day before opening, check if today's business hours are correctly turned 'ON' in [Self Service] > [Business Hours/Holidays]. Keeping accurate business hours is the surest way to build store trust and increase regular customers.
• 🥘 Prepare Sufficient Ingredients
: To respond immediately to a rush of orders, prepare plenty of ingredients for the day before business hours start. Fast cooking and serving are the keys to customer satisfaction.
💡STEP 3. Order Receipt & Processing (Golden Time: 3 Minutes)
The 3-step formula to handle orders swiftly when the "Rocket Now order!" alarm rings.
• Step 1: Accept Orders Quickly within 3 Mins ⏱️
Check the customer's requests and menu, and be sure to press the green [Order Accept] button within 3 minutes. If 3 minutes pass, it will be automatically canceled, and you may lose valuable sales. Please accept immediately when the alarm rings.
• Step 2: Speedy Cooking 🍳
Print the kitchen and customer receipts and start cooking. Preparing delicious food quickly according to the customer's expected time is the secret to increasing your store's rating.
• Step 3: Last 5-Second Check
✅ Right before handing the food to the delivery partner, invest just 5 seconds to check
1) Do the receipt and food match?
2) Are accessories like cutlery/sauces included?
3) Is the packaging perfectly secure to prevent leaks?
💡STEP 4. Essential Actions for Customer Satisfaction & Preventing Misdelivery
• 🧾 Check Order Number & Enclose Receipt: Enclose the printed receipt inside the packaging bag or attach it clearly on the outside. This allows customers to easily check their order details, and delivery partners must verify the order number upon pickup, preventing misdeliveries.
• 🖊️ If you don't have a receipt printer: Write the 'Order Number' large and clearly by hand using a marker or pen on the outside of the packaging bag. Since delivery partners identify and pick up items based solely on the order number, this action is absolutely necessary for smooth and accurate delivery.
📞Contact us anytime if you need help!
• Support Center (0120-555-452)
: Menu info discrepancies, account changes, settlements, and general system inquiries.
• Partner Support Center (0120-777-568)
: Emergency situations where cooking is impossible after accepting an order, such as equipment failure.
• LINE Inquiry: @rocketnowstore